GENERAL PUBLIC

Q: I have a villa on Hilton Head that I would like to donate for a week. How do I get involved in your program?

A: Select CONTACT US from the HOME page. Let us know the following information:
Your name, address, phone, and email address
Your rental unit’s address
Name of the Property Management Company you are using (if you have one)
Any weeks your unit is NOT available from September 1st thru May 16th of the following year

Q: I would like to volunteer some of my time to your organization. How can I get involved?

A: There is lots of work to be done and we would love to have your help. Let us know you are interested by selecting the CONTACT US option from the HOME page. Indicate which of the following committees is of interest to you:
Fundraising Committee
PR Committee
Greeters' Committee
Reservation Committee
Gift Bag Committee
Publishing/Website Committee
Sponsors Committee

Someone will give you a call to discuss our needs and to find a fit with your skills and availability.

Q: I would like someone from Operation R&R to speak to my organization. How do I make arrangements?

A: We value the opportunity to talk about our program. Please select CONTACT US from the HOME page and send us your personal contact information, the name of your group, three date options, and the time of day your organization meets. Someone will give you a call to work out the details.

Q: I’m single. Can I still participate as a greeter?

A: Absolutely! Select the BE A GREETER option from the HOME page for details.

Q: I would like to make a donation to this worthy cause. Where do I send my check?

A: Make your check out to Community Foundation of the Lowcountry with a notation on the memo line "Operation R&R."
Mail to: Community Foundation of the Lowcountry
P.O. Box 2319
Hilton Head Island, SC 29925

Q: Can I make a donation using a credit card?

A: Yes. Go to www.cf-lowcountry.org and select DONATE ON LINE. Choose Operation R&R from the drop-down menu and proceed by filling in the required information.

Q: Is my donation tax deductible?

A: Your donation is deductible if you donate through our 501c3 account established through the Community Foundation of the Lowcountry.

Thank you for your support.

MILITARY

Q: What happens now that I have submitted an application?

A: You should receive a reply back within a week to let you know that we have received your information and your application will begin to be processed. Your application will be filed under the month of the first requested date.

Approximately one month prior to that date (more or less, depending on where that date falls in the month), your application will be pulled. You will receive an email or call to verify that your family will still be available for the dates requested. Your application is then sent to our participating rental management companies to see if they have any donated units that match your dates and your family's needs. If there is a match, you will hear directly from the management company. The rental company will ask you to fill out a rental agreement and provide a credit card in the event any damage occurs to the property.

It is imperative that you respond to this reservation immediately and give them all required information. Only then will your reservation be considered a final confirmation.

If they do not hear from you in a timely manner, your reservation will be given to another family.

Q: What if I am not certain that I will get the time off?

A: Please let the management company know this information as soon as you hear from them. They may be able to give you a few days to confirm vacation time with your superiors.

Q: How will I know where to go once I am on Hilton Head Island?

A: Once you have confirmed your reservation and given all pertinent information to the management company, the next person who will contact you will be a volunteer "Greeter". This person will answer any questions you may have. They will arrange to meet you as you come on to the island and will take you to your family’s unit.* They will show you the Operation R&R Directory** and explain how to access the discounts contained in it.

*If for some unforeseen reason your Greeter does not meet you the day of arrival, please use the following emergency number: ___TBD___
**It is advisable to review the Directory (included on our website under APPLY) prior to your visit. SPA appointments are required in advance.

Q: If I must cancel the reservation, whom do I contact?

A: You must contact both the management company and Operation R&R ASAP if you need to cancel the reservation. If the cancellation is more than 10 days from the reservation, nothing more needs to be done. If the cancellation occurs within 10 days of the reservation, a $50 fee will be assessed and charged to the credit card number you have provided us. Please understand that a late cancellation results in the unit not being occupied. The owner will have given up the revenue that could have been received for that unit had they not donated it, and that many volunteer hours will have been lost.

Along with those issues, another deserving military family will not be able to participate in the program.

Q: Are there any charges associated with this vacation program?

A: No, except for the cancellation fee previously mentioned, this is a free program, made possible by generous owners of houses, condos and timeshares along with Hilton Head rental management companies free of charge. The program is run by volunteers and the discounts are given freely by restaurants and businesses. Everyone is working to be able to give those who have served our country in Iraq and Afghanistan some time to reconnect and relax with their families.

Q: Who can participate in the program?

A: Any military personnel who have served in Iraq or Afghanistan within 1 year of the request, and their immediate family. Must be stationed at Fort Stewart and Hunter Army Bases, and the Beaufort Marine Air Base. Must be married, with partner participating in the vacation.

Q: Any restrictions?

A: No pets
No one outside of immediate family